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Welcome to the latest A-CDM newsletter. If there are any specific topics you would like us to cover in a future edition, please let us know.

WINTER TRAINING Snow Module training sessions are running and available. Please contact us to organise a refresher, or have new staff you would like us to train.

This will include the process to be de-iced at VADER the off gate de-icing facility.

We have updated the website including new pilot briefing animation. Please forwarded to your home station for pilots to be briefed on de-icing process at Heathrow.


We have had a number of de-icing days already this season and would like to receive any feedback on using the snow module or any learning’s we can pass on to the community so far this season.

The following are important actions to successful de-icing events:

 Make request in system within good time  Keep TOBT up to date as to when Aircraft will be ready  Pilot to call +/- 5 mins of TOBT (ready to de-ice)  Keep De-ice Co-ordinator aware of any issues that impact meeting TSAT  Manage CTOT aircraft as a matter of priority

AOP The Airport Operating Plan (AOP) is being prepared for launch. More information will be made available in coming weeks and a ACDM team member will be available to visit to talk through the changes to ACDM.

Please note: all users will need to ensure they are using Internet Explorer 10/11 or other browser to view the portal.


We are reviewing the newsletter distribution list, as we are using this more and more to communicate important changes and updates to ACDM. Please let us know if there operational email address you would like added to the list.


Wishing everyone seasons greeting and a very happy new year.

As always, we welcome your questions and feedback. If you have any queries or need more information, please contact the team at and we will be happy to help

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